昨天晚上收到ixwebhosting的ticket,说我一个网站超载了。请72小时之内回复ticket,并且表达自己对此事将如何出力,即要表明自己的态度。
但是等24小时,我还是不放心,怕万一回复的不行。把我其他十几个站一起关了就不错了。就给他们打电话,英语不好啊。没想到他们没有中文语音客服。只有中文在线客服。我说:Hello, I can’t speak English, do you have a Chinese customer service?他们说:****************(我们没有中文语音客服,请联系中文在线客服。)后来终于找到中文客服。本文以记录为主,就不废话了,上原版对话:
Thank you for contacting us via our chat line. Currently there are 1 visitors waiting,
your position is 1.
You are now chatting with ‘Gang Li’
Gang Li: 欢迎您联系IX Webhosting中文客服中心,请问有什么能帮助您的?
you: 哇 终于找到中文客服了
you: Issue properties: Issue Type: Technical Affected Product: Hosting ID #705638:
Unlimited Pro Affected Domain: buibiz.com.cn Issue Category: Terms of Service Violation
- Shared Hosting Problem Code: Terms of Service Violation – Fair Use Details given: We
are notifying you that your account, or a portion or feature of your account has caused
an overload on one of our servers. We have a shared hosting environment that we must
maintain at a certain level of performance. This performance is monitored and balanced
by us, however there are times when accounts can cause the server’s load to increase
degrading the performance for all other customers on this server. To protect your
account from further action you must agree to our request for compliance. Please
respond to this message stating your intent to do so. You may either log into your
control panel with us, and access this ticket via the 24/7 help desk, or provide this
ticket number to our Live Chat or phone representatives. Failure to respond to this
message within 72 hours will result in the suspension of the affected domain with us
until such a time as this matter is resolved.
/hsphere/local/home/c320289/buibiz.com.cn/ folder has been chmoded to 700 due to
excessive CPU usage.
you: /hsphere/local/home/c320289/buibiz.com.cn/ folder has been chmoded to 700 due to
excessive CPU usage. 只有这个网站超载了吧? 请您一定要帮助我
Gang Li: 需要您联系您的程序员咨询优化程序或者其它降低CPU负载的方法。然后回复该ticket您
的处理方法,申请重新开通
you: 但是我不会中文啊。我回复的是:li, ning, Tue May 24 09:09:37 2011 Ticket Status was
changed from On-Hold to Open Dear IX, I received your ticket, I was wrong, is really
sorry. I’ve put the “buibiz. Com. Cn” Delete, see downside? If not, I continue to
correct. Please forgive me. I am a Chinese, my English is not good, but I will actively
cooperate with your work, give everybody a good host environment. li, ning, Tue May 24
09:39:42 2011 Dear IX, I delete off “/hsphere/local/home/c320289/buibiz.com.cn/”
folders. Please help me to delete it. I have a backup copy all files. The XX I’m sorry.
Trouble you. Wish you work well, happy every day.
you: 我说的是知道错了。我已经删除那个网站了,但是后来发现自己删除不了。请他们帮助删除那
个网站。(请问下 这样可以吗)
Gang Li: 您只需要回复准备删除那个网站,让他们给您开通权限。开通权限之后再到控制面板中删
除。
you: 我昨天晚上回复的。24小时了,他们是没看到?还是我回复的他们看不懂啊?
Gang Li: 您的ticket ID是什么?
you: [ Hide ] Verified Ticket Close ticket TID: 1493267 是不是这个?
Gang Li: 稍候。
you: 没事。我很感动。感谢您,我耐心等待
Gang Li: 不用客气,已经通知他们尽快处理您的ticket。
Gang Li: 您可以等待一些时间再查看您的ticket处理情况。
you: 哦,还有一个问题。就像那个ticket上面的情况,有一个网站超载了,如果我没处理,是关闭
我那个网站,还是关闭所有的网站?
you: 谢谢您。刚才帮我查询的。
Gang Li: 会暂停整个账户,直到问题解决才可以开通。
you: 哦。还有请问下,我的网站有一个出问题了,我就删除那个网站。这种处理方法,可以吧?
Gang Li: 可以。
you: 好的 十分感谢。没有别的事情了,祝您万事如意。
Gang Li: 谢谢。如果您还有其它需要协助的,请及时和我们联系!